Returns & Refunds Policy

Last updated: August 13, 2026

Return window

You may request a return within 30 days after delivery. Contact us before sending anything back so we can provide instructions and confirm eligibility.

Eligible condition

Returned goods must be unused, unworn, unwashed, unaltered, and in original packaging with included parts, manuals, and accessories. We may decline items that cannot be resold for hygiene, safety, or condition reasons.

Non-returnable items

Personalized goods, final-sale items, gift cards, downloadable products, opened hygiene-sensitive goods, and items damaged through misuse are not returnable unless required by law.

Return shipping

For a change-of-mind return, the customer pays return shipping. If we confirm that an item arrived defective, damaged, or materially incorrect, we will provide an appropriate remedy and may cover reasonable return costs.

Refund timing

After inspection, approved refunds are issued to the original payment method. Bank processing may take 5–10 business days after issuance. Original expedited shipping charges are not refunded unless required by law.

Exchanges and cancellations

We do not guarantee direct exchanges. A return and new order may be required. Cancellation requests are considered only before fulfillment begins.

For questions, requests, or order assistance, email service@levnra.com. We do not publish a customer-service phone number or physical address on this website.